Support — Home Morph

How do tokens work?

Each AI redesign uses tokens from your balance. New installs start with free trial credits. When you run out, you can earn more by watching a short video, or buy a token package in the app.

My tokens disappeared after I changed phones or reinstalled

By default the app is anonymous, and your balance is tied to that specific device install. To carry tokens across devices, sign in from Settings — with Apple on iOS, or Google on Android. Once signed in, your balance follows your account.

If you bought tokens and lost them before signing in, email us with the store receipt from Apple or Google and we'll restore the balance.

I paid but no tokens arrived

Purchases are verified with Apple or Google before tokens are credited, which can take a moment. First, open Settings and tap Refresh balance. If the tokens still aren't there after a few minutes, email us your receipt and we'll credit them manually.

A redesign failed or came back wrong

AI results vary, and some photos are harder than others. These usually help:

• Use a well-lit photo taken straight on, showing most of the room;
• Be specific in your description — "warm oak floors, cream walls" beats "nicer";
• Try Targeted Changes to alter finishes in place, or Complete Redesign to let the AI rearrange the room;
• Use Refine this design to adjust a result rather than starting over.

If a redesign fails outright, tokens for that request are not consumed. If you believe you were charged for a failed render, let us know.

Can I get a refund?

All payments are handled by Apple and Google, so refunds have to go through them, not us. On iOS, use reportaproblem.apple.com. On Android, use Google Play's order history. Our Terms & Conditions cover this in full.

How do I delete my account and data?

If you signed in, open Settings → Account and tap Delete Account. This removes your account record and cannot be undone. Any remaining tokens are lost and purchases are not refunded.

Your redesign history lives only on your device, so uninstalling the app deletes it permanently. You can also email us to request deletion.

What happens to my room photos?

Photos are only ever uploaded when you start a redesign. They are stripped of metadata before upload, processed, returned to you, and then deleted from our servers. We don't keep copies and we don't use them to train AI. The Privacy Policy sets this out in detail.